KirbyVacuumSupply

Damaged & Defective Items

All items damaged or defective from the initial shipment must be reported to us within 30 days of receiving the merchandise. Items reported must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is damaged or defective. If the item is found to be damaged or defective by our technicians, you will be sent a new item immediately. Only after this evaluation process will any credits be given or new items sent. 

Important Note: Any products found to be defective after 30 days from the purchase date; shipping and handling to and from our facility for warranty inspection must be covered by the consumer. These items will be treated as products covered under the manufacturer’s warranty.

Missing Items

Customers need to verify the receipt of all items at the time their order is received. Any missing items must be reported to KirbyVacuumSupply.com within 30 days of receipt. This does not include any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise must be reported directly to KirbyVacuumSupply.com within 30 days of receipt.

Order Cancellations

When an order is placed, it is the customer’s responsibility to contact us immediately by phone to cancel. Email is not sufficient for order cancellation. All orders are processed as quickly as possible during business hours and once shipped; the order cannot be canceled, rerouted nor stopped.

Orders that have already been shipped cannot be changed. We will work with you to make sure you get what you need as quickly as possible. The customer must refuse the package at the door in order to receive a refund; otherwise, you are responsible for the return postage of the item(s) and are required to contact us for an RMA number before you return the items.

There will be a $20 restocking fee for all cancellations, with an additional $15 for door refusal or inability to accept/sign for the delivery.

Warranties

All of our machines carry the standard factory guarantees and warranties. If you cannot find an authorized dealer of that particular brand to repair your machine that is under warranty, you may send the product back to KirbyVacuumSupply.com and we will repair it for you. We do not warranty user damage. The shipment back to KirbyVacuumSupply.com must be paid by the purchaser. Keep all receipts for warranty purposes. If you have returned merchandise that has been deemed as non-repairable, you may request to have that merchandise returned to you at your expense.

Important Note: KirbyVacuumSupply.com offers free technical support via phone and email to our customers. If you hire an installer or handyman, KirbyVacuumSupply.com is not responsible for any labor charges you incur during installation or troubleshooting any products purchased through our company. We are more than happy to provide assistance to our customers or your installer, but we are not liable for reimbursement for any labor charges. We honor all warranties given by the manufacturers and through KirbyVacuumSupply.com. Defective merchandise will be repaired or replaced, but KirbyVacuumSupply.com cannot pay for any in-home repairs to your product or products.

Pricing & Typo Errors

100% Lowest Price Match!

We match the lowest prices on central vacuums, vacuum cleaners, parts, and vacuum accessories. In most cases, KirbyVacuumSupply.com will not only match the lowest prices but, we will beat them! 

Our goal is to be fair to our customers and offer the best/lowest prices available. Email us today if you have any questions. To qualify for the lowest price match guarantee – Items must currently be in stock and sold from qualified internet dealers. This excludes but is not limited to a product that is in an auction, refurbished, open box, used or damaged, have rebates, coupons, personal sale, etc.

KirbyVacuumSupply.com holds itself with the utmost integrity and strives to provide its customers with accurate product information and the lowest prices. In an effort to continue offering the best prices – If any product(s) at KirbyVacuumSupply.com has an incorrect price or list incorrect information due to typographical error, KirbyVacuumSupply.com has the right to cancel or refuse any order(s) placed for product(s) listed on KirbyVacuumSupply.com

Shipments

Orders typically ship within 24-72 hours after the order has been received. Items that are not in stock will be shipped immediately once in stock. Orders placed on a Saturday and Sunday will be processed on the following business day. We at KirbyVacuumSupply.com work diligently in the attempt to get your order processed in a timely manner. 

Orders will be shipped via UPS Ground / Fedex /USPS  at our discretion within the Contiguous U.S. unless otherwise stated. Orders being shipped to Alaska or Hawaii will require an additional shipping rate. As soon as the order is received and we can get you an accurate quoted shipping cost a member of our staff will contact you with the additional rate to ship to Alaska or Hawaii. Customer is responsible for the correct shipping address . Any packages returned for a wrong address customer will be charged for the full amount of shipping of that package .

 Special Orders

All orders for items that are not on the site are considered “Special Orders” and will be charged an additional handling charge of $14.95.

Payments

We accept PayPal, MasterCard, Visa, American Express, and Discover. There is no credit card surcharge.  Personal Checks are accepted but must first clear the bank before any products will be shipped (this typically takes 7 to 10 days).

Sales Tax

If you live out of the State of New Jersey, no sales tax will be added. New Jersey residents will be charged New Jersey State Sales Tax.